Minor 5 Studio Policies
We reserve the right to refuse service to anyone. If you are demanding, unreasonable, manipulative, or just plain rude, we are not interested in your business.
Bundle pricing only applies to bundled services. If you request a quote for many services at a bundled discount, those prices ONLY APPLY TO BUNDLES. If upon receiving your estimate you decide to go with fewer services than you originally requested, we cannot and will not honor the bundled discount estimate, and your prices will revert back to the full, original price. No exceptions.
If you decide to back out of a bundled project once you have made your deposit and/or have agreed to purchase the project, you will be liable for a cancellation fee equal to 50% of the original estimate. If you made a deposit, your deposit will be applied to the cancellation fee.
Bundle pricing is an incentive for you to purchase more items at the benefit of a discounted price. Therefore we cannot honor those discounts if you do not follow through with your end of the agreement.
After the due date listed on your invoice, a late payment charge of 2% will be applied. After 30 days of delinquency, 2% per subsequent week is applied. If the account remains in default after 60 days, or if your payment is charged back to us by way of credit card fraud, cheque fraud or other crime, we will issue one final notice before turning the account over to a third-party collections agency. Late fees will continue to accrue on your account, and you will be responsible for all costs incurred for placing you in collections. Refusing to pay your bill is theft, and we take it very seriously. If collection efforts are unsuccessful, we will engage you in litigation to collect the debt, and all copyright will revert to Minor 5 Studio. In such a case, we will retain the right to repossess any and all materials created for you. You will have no rights to use the materials in any way, shape or form, and legal action will be taken to enforce this policy.
If ay any time before the completion of your project you decide that you no longer want to use the services of Minor 5 Studio, you will be responsible for a cancellation fee equal to 50% of the original estimate, due in full no later than 15 days after notice of cancellation. If you paid a deposit before work began, your deposit will be applied to the cancellation fee. All deposits and fees are NON-REFUNDABLE, no exceptions.
For our website clients, after 60 days of delinquent payment for any portion of your bill, your site will be placed in “delinquent payment mode” in which a splash page will be displayed stating the status of your account. During this time, your regular site WILL NOT BE ACCESSIBLE TO THE PUBLIC. If after 90 days your account remains delinquent, your site will be taken down completely. After this time, in order to return your site to regular accessibility, you will be required to pay for a full site rebuild at whatever the standard rate we are charging at the time of your request. No exceptions.
We understand that sometimes your project needs to be pushed to the front of the line, but please keep in mind that we serve many clients at a time, so if you need something sooner than the standard deadline, a 30% rush charge will be applied, no exceptions.
Typical Design Timelines:
Our standard timeline for basic websites is four business weeks from the time of your final approval of the design. We will not begin working on preliminary designs until we receive your deposit. This is OUR timeline for the work that WE have to do. Please keep in mind that any delay on your end will result in a delay to our standard timeline. In other words, if you don’t get us the material we need or respond to correspondence in a timely manner, we cannot complete our work in the timeline given.
Our standard timeline for logos is two business weeks from the time we receive your deposit. This is OUR timeline for the work that WE have to do. Please keep in mind that any delay on your end will result in a delay to our standard timeline. In other words, if you don’t get us the material we need or respond to correspondence in a timely manner, we cannot complete our work in the timeline given.
All Other Design Projects:
Each project is unique and requires different attention, demands and needs. Therefore we will quote each timeline on a per-job basis. If you have a time-sensitive project, it is YOUR JOB to inform us of any looming deadlines. Otherwise we will apply standard timelines for each job. Keep in mind that rush charges will apply for any jobs that are needed sooner than our typical timeline.
Deposit and Agreement
Your deposit constitutes a binding contract with Minor 5 Studio. If your deposit was waived, your agreement to begin work on the project in writing (including emails) constitutes a binding contract with Minor 5 Studio. All terms and conditions listed on this page apply. Some restrictions apply. All deposits are NON-REFUNDABLE.
Domain and Hosting
Minor 5 Studio NO LONGER HOSTS WEBSITES. As of August 1, 2015, all new clients will be required to purchase their own domains and hosting plans via the provider of their choice. By hosting your own site you will:
• Have complete control of your renewals and hosting plans, giving you the freedom to choose what works for you
• Have complete access to your backend in case you ever want to make changes yourself
• Save money! (Most hosting providers are less than the $120/year Minor 5 Studio charged.)
We currently use DreamHost and we’ve been happy with it for many years. However, you are free to choose whatever host you prefer. Keep in mind that your site will be built as a WordPress site, so make sure you choose a WORDPRESS-OPTIMIZED HOST. If you are not sure whether your host of choice is WordPress-optimized or not, ask us. If you choose to purchase a domain and hosting with a host that is not WordPress-optimized, we will charge a $300 optimization fee, as it will involve extensive extra coding and time. In other words, if you’re not sure, check with us. You will save yourself lots of time and money if you do.
To Existing Clients:
If you currently host with Minor 5 Studio, please visit our Notice of Hosting Changes page for important information on how to migrate your website to your own host.